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This Week for Faculty and Staff

Windows Computer Outage Updates

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

  1. Contacting the Service Desk at or 617-627-3376. We are experiencing very high volume, the best way to reach us right now is email. 
  2. Bring your laptop to one of the on-campus walk up desks

Microsoft has suggested that rebooting your machine multiple times (up to 15 times) can resolve the issue. We have seen some limited success with this at Tufts. This may not resolve the issue but is not known to cause any harm.

Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time.

Check the TTS Status Site for further updates.